Refund Policy

Last updated: 3 November 2026

1. Who processes your payment

Keyda subscriptions are purchased through one of two channels:

• App store billing (auto-renewing) — iOS billed by Apple through your Apple Account, Android billed by Google through your Google account. Apple/Google are the merchant of record.
• Web checkout (one-time, no auto-renewal) — purchased at keyda.in/subscribe, processed by our payment partner Razorpay. This buys one billing period (one month or one year); it does not renew automatically, so there is nothing to "cancel" — access simply ends at the period's expiry unless you buy another. Keyda is the merchant of record for this channel.

For app-store purchases, Apple and Google hold the funds and control the refund decision — Keyda has no ability to capture, reverse, or refund those charges directly; sections 3 and 4 below explain how to request one from each store. For web-checkout (Razorpay) purchases, contact Keyda directly (section 5 below) — we hold those funds and decide those refund requests ourselves.

2. The free plan is never charged

Every Keyda account includes Keyda AI at no charge — in India a daily allowance (currently 50 calls a day) for as long as the account exists, elsewhere a free month at 50 calls a day and a smaller allowance of 10 a day after it — and 2 images to try — there is no card on file and nothing is billed. Because no money changes hands, there is nothing to refund. The free plan never rolls into a paid plan by itself; you only pay if you choose to subscribe.

3. How to request a refund from Apple (iOS)

Apple handles refunds for App Store purchases under the Apple Media Services Terms. To request one:

• Go to reportaproblem.apple.com and sign in with your Apple Account.
• Find the Keyda subscription, choose Request a refund, pick a reason, and submit.
• Apple reviews and decides each request; approved refunds go back to your original payment method.

4. How to request a refund from Google (Android)

Google handles refunds for Google Play purchases under the Google Play Terms of Service. To request one:

• Open your Google Play order history, or go to Play Store → profile → Payments & subscriptions.
• Select the Keyda order and choose Request a refund / Report a problem, then follow the prompts.
• Google reviews and decides each request under its policy.

5. How to request a refund from Keyda (web checkout / Razorpay)

If you paid at keyda.in/subscribe, that payment was processed by Razorpay with Keyda as the merchant of record — so unlike app-store purchases, Keyda handles this refund decision directly, not a store.

• Email support@keyda.in with the subject "Web Checkout Refund", the email or account you subscribed with, and the approximate date of payment.
• Because a web-checkout purchase is a single one-time payment for one period (not an auto-renewing subscription), refund requests are generally only considered shortly after purchase and before you've made substantial use of that period's Pro/Lite features — we review each request individually.
• Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days.

6. Cancelling vs. refunding

Cancelling a subscription and getting a refund are two different things:

• Cancel (app-store billing) turns off auto-renew so you are not billed again. You keep Pro/Lite access until the end of the period you already paid for. Cancel any time at iOS: Settings → your name → Subscriptions or Android: Google Play → Subscriptions.
• Web checkout never auto-renews, so there is nothing to turn off — it simply expires at the end of the period you bought. Buying another period any time before or after expiry extends/restarts your access.
• Refund returns money for a charge already made — decided by Apple/Google for store billing (as described above) or by Keyda for web checkout (section 5). Cancelling app-store auto-renew, or simply letting a web-checkout period lapse, does not by itself trigger a refund of the current period.

When a paid period ends without renewal or a further web-checkout purchase, your account returns to the free plan (the daily allowance for your country; outside India, the free month does not start again) until you subscribe again — your themes, notes, clipboard and keyboard typing keep working normally.

7. Duplicate or erroneous charges

If you believe you were charged twice, charged after cancelling, or charged in error: for App Store/Google Play purchases, raise it directly with Apple or Google using the links above — they own the transaction record and can reverse it. For web-checkout (Razorpay) purchases, email support@keyda.in and we will investigate and refund directly where warranted. Either way, if you contact us first we will help you locate the purchase and point you to the right process.

8. Things a refund won't cover

• Dissatisfaction with AI quality from third-party providers (Groq, OpenAI, Anthropic, Google, xAI) — those are the provider's outputs, not a defect in Keyda.
• Amounts your own BYOK provider billed you directly — those are between you and that provider; Keyda never charges or marks up BYOK usage.
• App-store charges you ask us to refund directly — we cannot, because Apple and Google hold those funds. (Web-checkout charges are different — see section 5.)

9. Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable law (for example a statutory right of withdrawal in the EU/UK, or rights under Indian consumer-protection law). Where such rights apply to a store-billed purchase, they are exercised through the store's refund process; where they apply to a web-checkout purchase, they are exercised directly against Keyda, as the law otherwise requires.

10. Changes to this policy

We may update this policy. Material changes will be announced on this page. The "Last updated" date at the top reflects the current version.

11. Contact

Need help with a charge or a cancellation? Email support@keyda.in or use the Contact form and we'll point you to the fastest route.