The short version. Most Keyda subscriptions are sold and billed by the Apple App Store (on iOS) and Google Play (on Android) — they are the merchant of record, so those payments and refunds are handled by Apple or Google under their own policies; Keyda cannot charge your card or issue a refund directly for those. Separately, Keyda also offers a one-time web checkout at keyda.in/subscribe (processed by Razorpay) for a single billing period with no auto-renewal — for that channel, Keyda is the merchant of record and handles refund requests directly. The free trial is non-refundable because no money changes hands.
Keyda subscriptions are purchased through one of two channels:
For app-store purchases, Apple and Google hold the funds and control the refund decision — Keyda has no ability to capture, reverse, or refund those charges directly; sections 3 and 4 below explain how to request one from each store. For web-checkout (Razorpay) purchases, contact Keyda directly (section 5 below) — we hold those funds and decide those refund requests ourselves.
Keyda's 3-day free trial is opt-in and takes no payment — there is no card on file and nothing is billed. It ends after 3 days or 10 AI calls, whichever comes first. Because no money changes hands, there is nothing to refund. The trial does not roll into a paid plan automatically; you only pay if you choose to subscribe.
Apple handles refunds for App Store purchases under the Apple Media Services Terms. To request one:
Google handles refunds for Google Play purchases under the Google Play Terms of Service. To request one:
If you paid at keyda.in/subscribe, that payment was processed by Razorpay with Keyda as the merchant of record — so unlike app-store purchases, Keyda handles this refund decision directly, not a store.
Cancelling a subscription and getting a refund are two different things:
When a paid period ends without renewal or a further web-checkout purchase, your Cloud AI features lock until you subscribe again or start a trial — your themes, notes, clipboard and keyboard typing keep working normally.
If you believe you were charged twice, charged after cancelling, or charged in error: for App Store/Google Play purchases, raise it directly with Apple or Google using the links above — they own the transaction record and can reverse it. For web-checkout (Razorpay) purchases, email support@keyda.in and we will investigate and refund directly where warranted. Either way, if you contact us first we will help you locate the purchase and point you to the right process.
Nothing in this policy limits any non-waivable consumer rights you have under applicable law (for example a statutory right of withdrawal in the EU/UK, or rights under Indian consumer-protection law). Where such rights apply to a store-billed purchase, they are exercised through the store's refund process; where they apply to a web-checkout purchase, they are exercised directly against Keyda, as the law otherwise requires.
We may update this policy. Material changes will be announced on this page. The "Last updated" date at the top reflects the current version.
Need help with a charge or a cancellation? Email support@keyda.in or use the Contact form and we'll point you to the fastest route.